FAQ

1. What is Bratiki Saga?

Bratiki Saga is a fusion of art, culture, and style, conceived in the scenic landscapes of the South of France. Founded by two brothers with a fervent passion for graphic design and pop culture, we bring forth a curated selection of designs inspired by movies, video games, and iconic pop culture moments. More than just a brand, Bratiki Saga represents a shared journey of memories, experiences, and the undying spirit of artistic expression. Every piece we offer is more than merchandise; it's wearable art, crafted with dedication and a promise to resonate with enthusiasts and fans alike. Dive into our collections and become a part of our saga, celebrating the enchanting world of pop culture.

2. Where are you located?

Bratiki Saga is proudly based in the picturesque South of France, where our creative journey and passion for pop culture come to life. However, in our commitment to deliver your orders swiftly and efficiently, we've established fulfillment centers strategically located across the globe. This allows us to serve our customers with reduced shipping times and ensure that every Bratiki Saga piece reaches you no matter where you are in the world. While our heart remains in France, our reach is truly global.

3. Do you ship internationally?

Absolutely! At Bratiki Saga, we believe in sharing our passion for pop culture with fans worldwide. To ensure that our products reach every corner of the globe, we've partnered with fulfillment centers strategically located in various regions. These centers enable us to offer efficient and reliable international shipping, making it seamless for you to get your hands on our unique designs, regardless of where you reside. So, whether you're in Europe, North America, Asia, or any other part of the world, you can confidently place an order with us, knowing we've got you covered.

4. How long does shipping typically take?

Shipping durations at Bratiki Saga are optimized for swiftness and efficiency, thanks to our strategically positioned fulfillment centers across the globe. While we aim to deliver your orders as rapidly as possible, the estimated delivery time largely depends on your location. When you place an order, the estimated shipping time specific to your destination will be clearly indicated. Our global network of fulfillment centers ensures that we can provide fast and reliable shipping, reducing wait times and bringing your desired Bratiki Saga pieces to your doorstep in a timely manner. We appreciate your patience and assure you that it will be worth the wait!

5. What materials are your products made from?

At Bratiki Saga, we prioritize quality and durability in all our products. Our items are crafted using a diverse range of premium materials to ensure comfort, longevity, and a superior feel. For a comprehensive breakdown of the specific materials used in each of our products, we kindly direct you to our dedicated "Our Materials" page. Furthermore, for precise details about the material composition of a particular item, please refer to its individual listing description. We're committed to transparency and ensuring that you are well-informed about the quality you're receiving.

6. How do I determine my size?

Selecting the correct size ensures both comfort and style. At Bratiki Saga, we want to make this process as seamless as possible for you. Here's a guide to assist you:

Measure Yourself: Start by using a measuring tape to measure areas like your chest, waist, hips, or any other relevant body part depending on the product you're eyeing.
Consult Our Size Charts: Every product listing on our website is accompanied by a tailored size chart. Cross-reference your measurements with this chart to pinpoint the best fit for you.
Visit Our Dedicated Size Guide Page: For a more comprehensive understanding, we invite you to visit our dedicated Size Guide page which offers in-depth insights and tips on sizing.
Check Individual Listings: Beyond our general size guide, each product listing provides specific sizing details and information to ensure that you select the correct size for that particular item.
Consider Your Comfort: Remember, fit is also about personal preference. Depending on whether you're leaning towards a relaxed or snug fit, you might want to adjust your size choice accordingly.
We're Here to Help: If you're ever in doubt or if you're between sizes, our customer support team is just a message away, ready to guide you.

It's worth noting that sizing might differ slightly among products due to variances in design and materials. For the most precise information, always refer to the individual product's size details.

7. How do I care for my purchased items?

Taking proper care of your Bratiki Saga items not only ensures they remain in pristine condition but also extends their longevity. Here are some general care guidelines to help you maintain the quality and vibrancy of your products:

Read Care Labels: Always check the care labels on each item. They provide specific instructions tailored to the fabric and print type of that particular product.
Wash Cold: To preserve the vibrancy of the prints and prevent potential shrinkage, it's best to wash your items in cold water.
Turn Inside Out: Before washing, especially items with printed designs, turn them inside out. This protects the print from direct friction during the wash cycle.
Avoid Bleach and Harsh Detergents: These can fade the colors and weaken the fabric. Opt for gentle detergents instead.
Air Dry When Possible: Tumble dry on a low setting if necessary, but air drying is the best method to maintain the shape and size of your items, and it's also more environmentally friendly!
Iron with Care: If you need to iron your items, ensure it's on a low setting and always iron inside-out, particularly for printed items. Avoid ironing directly on prints.
Store Properly: Store your items in a cool, dry place. For items that can wrinkle easily, consider using hangers. For printed tees, it's best to fold them to avoid creasing the design.

Remember, proper care not only keeps your Bratiki Saga products looking fresh but also contributes to sustainable living by increasing the life of the items. If you have any specific care questions, feel free to reach out to our customer support, and we'll be more than happy to guide you.

8. What is your return and refund policy?

Your satisfaction is paramount to us at Bratiki Saga. We understand that sometimes, items may not meet your expectations or there may be unexpected issues with a product. Here's a breakdown of our return and refund policy:

Return Period: You can return your items within 30 days of receiving your order. After this period, we unfortunately cannot offer a refund or exchange.
Item Condition: Items must be returned in the same condition in which you received them: unused, unworn, and in the original packaging. Items that show signs of wear or have been altered in any way are not eligible for returns.
Refund Process: Once we receive and inspect the returned item, we'll notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original payment method within a certain number of days.
Exchange: If you need to exchange an item for a different size or color, please contact us. The same return conditions apply to exchanges.
Damaged or Incorrect Items: If you received a damaged or incorrect item, please contact us immediately. We will work with you to resolve the issue promptly, whether it's by sending a replacement item or issuing a refund.
Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective item.
Sale Items: Only regular priced items are eligible for refunds. Unfortunately, sale items cannot be refunded, but we can offer an exchange where possible.

For further details and to initiate a return or exchange, please contact our customer service team at service@bratikisaga.com. We aim to make this process as smooth as possible and are always here to help with any concerns or questions you may have.

9. How can I track my order?

Keeping you informed about the whereabouts of your purchase is a priority for us at Bratiki Saga. Here’s how you can easily track your order:

Order Confirmation Email: Once you've placed an order, you'll receive an order confirmation email from us. This confirms that we've received your order in our system.
Shipping Confirmation Email: After your order is processed and ready to ship, we'll send you another email containing the shipping details and a unique tracking number.
Use the Tracking Number: Click on the provided tracking link or visit the respective courier's website and enter the tracking number to view the real-time status of your shipment.
Bratiki Saga Account: If you've created an account with us, you can also log in to your account on our website. From there, navigate to the 'Order History' or 'My Orders' section, where you'll find an option to track your orders.
Contact Us: If you encounter any issues or don’t receive your tracking information within a certain timeframe after placing your order, don't hesitate to reach out to our customer service team at service@bratikisaga.com. We're here to assist and provide any information you might need.

Please note that there might be a short delay between the time you receive your shipping confirmation email and when the courier updates their system with the tracking information for your order. Rest assured, your order is on its way, and the tracking details will be updated soon.

10. What payment methods do you accept?

At Bratiki Saga, we strive to offer a range of convenient and secure payment options for our customers. Here are the payment methods we currently accept:

Credit/Debit Cards: We accept most major credit and debit cards, including but not limited to Visa, MasterCard, and American Express.
PayPal: For those who prefer to pay with PayPal, we offer this option at checkout. You can either use your PayPal balance or any credit/debit card linked to your PayPal account.
Bank Transfers: We accept direct bank transfers. Please note that your order will be processed once the funds have cleared in our account.
Digital Wallets: Options like Apple Pay and Google Pay are available, ensuring a quick and seamless checkout experience.
Buy Now, Pay Later: We offer select financing options, allowing you to split your payment into smaller, manageable chunks over time.
Gift Cards: If you have a Bratiki Saga gift card, you can use it as a payment method during checkout. Simply enter the unique code when prompted.

All transactions on our website are encrypted using advanced SSL security, ensuring your personal and payment details remain confidential and protected. Should you have questions or need assistance with any payment-related issue, please don't hesitate to reach out to our customer service team at service@bratikisaga.com. We're here to help!

11. Is my payment information secure?

Absolutely. At Bratiki Saga, the security and privacy of your payment and personal details are of paramount importance to us. Here's how we ensure your information is protected:

Advanced Encryption: We employ Secure Socket Layer (SSL) technology, an advanced encryption protocol, to secure the transmission of your data between your browser and our servers. When you see the padlock icon in your browser's address bar or URL section, it indicates that the connection is secure.
PCI Compliance: Our payment gateways adhere to the Payment Card Industry Data Security Standard (PCI DSS). This standard is a set of security measures developed to ensure that all companies accepting, processing, storing, or transmitting credit card information maintain a secure environment.
No Storage of Card Details: We don’t store your credit or debit card details on our servers. After the transaction is completed, only the last four digits of your card number are saved, purely for reference.
Fraud Prevention: Our payment system is integrated with advanced fraud detection tools that monitor transactions in real-time for any suspicious activity. This is to offer an additional layer of protection to our customers.
Trusted Payment Partners: We partner with renowned and trusted payment processors to handle transactions. These partners have a history of maintaining high security standards and processes.
Regular Security Audits: We routinely undergo security audits and vulnerability assessments to ensure our infrastructure and practices remain updated against the latest security threats.

We're committed to providing a safe and secure shopping environment for our customers. If you ever have concerns or questions about security or your personal data, please don't hesitate to contact our team at service@bratikisaga.com. Your peace of mind is our priority.

12. Do you offer any discounts or promotions?

Yes, we do! At Bratiki Saga, we believe in rewarding our loyal customers and providing exciting offers to new ones. Here's how you can save while shopping with us:

Seasonal Promotions: Throughout the year, we run special promotions during festive seasons, holidays, and special occasions. Keep an eye out for discounts and offers during these times.
First-time Buyer Discounts: If it's your first time shopping with us, welcome aboard! We often provide special discounts to our first-time customers as a token of appreciation for choosing Bratiki Saga.
Newsletter Sign-up Bonus: By subscribing to our newsletter, you'll not only stay updated with our latest collections and news but also receive exclusive offers and promotions directly to your inbox.
Loyalty Program: We value our repeat customers and have a loyalty program in place to reward consistent shoppers. Earn points with every purchase and redeem them for discounts on future orders.
Bulk Order Discounts: Planning to place a large order or buy gifts for an event? Reach out to our customer service team, and we may offer special bulk order discounts.
Referral Program: Refer a friend to Bratiki Saga, and both you and your friend could benefit from discounts once they make a purchase.
Flash Sales: Occasionally, we have limited-time flash sales on select items. It's always a good idea to visit our website regularly or follow us on our social media channels to stay updated on these deals.

We're constantly working on ways to provide value to our customers, so be sure to check our website or sign up for our newsletter to stay informed about the latest promotions. And if you have any queries about ongoing offers, please don't hesitate to get in touch with us at service@bratikisaga.com. Happy shopping!

13. I received a damaged/incorrect item. What do I do?

We sincerely apologize for any inconvenience this might have caused. At Bratiki Saga, we strive to ensure that every order is fulfilled with the utmost care and precision. If you've received a damaged or incorrect item, please follow these steps:

Contact Us Immediately: Reach out to our customer service team at service@bratikisaga.com within 7 days of receiving the item. In your email, provide your order number and a brief description of the issue.
Provide Visual Proof: Attach clear photos of the damaged or incorrect item, showing the problem. This will help us understand and resolve the issue more efficiently.
Keep All Packaging: Retain the original packaging, tags, and any other related items. We may request you to return them for inspection.
Wait for Instructions: Once we review the details, we'll provide specific instructions on the next steps. This might include returning the item, arranging a replacement, or processing a refund.
Replacement or Refund: Depending on the nature of the issue and stock availability, we will either send you a replacement item at no extra cost or offer a full refund for the item in question.
Feedback Loop: We value feedback from our customers, as it helps us improve. We might reach out to you for additional details to understand how such an error occurred and to ensure it doesn't happen in the future.

Your satisfaction is our top priority. We appreciate your patience and understanding in such situations, and we'll do our utmost to resolve the issue swiftly and to your satisfaction.

14. Can I cancel or modify my order?

Absolutely, we understand that sometimes plans change or you may have second thoughts. Here's what you need to know about canceling or modifying your order with Bratiki Saga:

Immediate Action: If you wish to cancel or modify your order, it's crucial to contact us as soon as possible. Once your order has been processed or shipped, it becomes challenging to make changes or cancellations.
Contact Our Team: Reach out to our customer service team at service@bratikisaga.com with your order number and the specifics of your request (e.g., change in size, color, shipping address, or cancellation).
Order Status Check: We will review the status of your order. If it hasn't been processed or shipped, we'll make the necessary adjustments or process the cancellation immediately.
Refund Processing: If you opt for cancellation and your order hasn't been shipped, we will initiate a full refund. Please note that it might take a few business days for the refund to reflect in your account, depending on your bank or payment method.
After Shipment: If your order has already been shipped by the time you contact us, we may not be able to cancel or modify it. However, you can return the product to us once received, following our return policy guidelines.
Communication: We will keep you informed about the status of your request via email. We aim to address all requests promptly and ensure that you have a smooth shopping experience.

We recommend double-checking all order details before finalizing your purchase, but rest assured, we're here to assist and ensure you're satisfied with your Bratiki Saga experience.

15. Are the colors of products displayed on the website accurate?

At Bratiki Saga, we make every effort to display our products as accurately as possible. However, there are a few points to consider regarding color representation:

Digital Display Differences: The color you see largely depends on your computer screen or device settings. Monitors, tablets, and smartphones might have varied color calibrations, which can slightly alter the color perception.
Photography Lighting: We strive to use the best lighting conditions for our product photography to represent the true colors. Nevertheless, the inherent nature of photographic representation might cause some minor discrepancies.
Dye Lots & Material Variations: Sometimes, materials can have slight variations in hue based on dye lots or the nature of the fabric. While we aim for consistency, minor variations can occur.
Transparency & Commitment: We are committed to representing our products as genuinely as possible. If a product has color variations or unique patterns, we try to provide additional images or descriptions to highlight these aspects.
Feedback & Improvements: Our team continually works on improving product representations. If you feel there's a significant discrepancy in color, please let us know. We value your feedback.

In conclusion, while we do our best to ensure that product colors on our website are accurate, slight variations might occur due to the reasons mentioned above. If the exact shade is crucial for your decision, please reach out to our customer service team at service@bratikisaga.com, and we'll do our best to assist you.

16. Do you offer gift cards or vouchers?

Yes, Bratiki Saga is delighted to offer gift cards, making it easier than ever to share the love of pop culture and unique designs with your friends and family!

Variety of Denominations: Our gift cards come in various denominations, suitable for every budget, ensuring you can give the perfect gift no matter the occasion.
Easy to Use: Each gift card contains a unique code. When making a purchase on our website, the recipient can enter this code at checkout to redeem its value.
Digital Delivery: Our gift cards are digitally delivered via email, making them a fantastic last-minute gift option. The email will contain instructions on how to redeem the card, ensuring a smooth experience for the recipient.
No Expiry Date: Bratiki Saga gift cards have no expiration date. The recipient can use them anytime they wish, providing flexibility and peace of mind.
Combine with Promotions: Gift cards can be used in conjunction with any ongoing promotions or discounts on our website, ensuring maximum value.
Check Balance: The balance remaining on the gift card can be easily checked online, so recipients always know how much they have left to spend.
Perfect for Every Occasion: Whether it's a birthday, anniversary, holiday, or just because, a Bratiki Saga gift card is always a thoughtful present.

If you have any further questions about our gift cards or need assistance in purchasing one, please don't hesitate to contact our customer service team at service@bratikisaga.com. Share the magic of Bratiki Saga with a gift that's always in style!

17. How can I collaborate or partner with Bratiki Saga?

We're always excited about the possibility of new collaborations and partnerships at Bratiki Saga. Whether you're an artist, influencer, brand, or simply someone with a passion for pop culture and unique designs, we'd love to hear from you!

Artists and Designers: If you have a unique design or artwork that aligns with our brand ethos, we'd love to feature it on our products. We believe in supporting and showcasing talented artists from all over the world.
Influencers and Bloggers: If you have a significant following on social media or a blog, and you feel that our products would resonate with your audience, let's chat about potential collaboration opportunities.
Brands and Businesses: Whether it's a co-branded collection, a giveaway, or some other innovative partnership, we're open to exploring ways to collaborate that provide value to both our audiences.
Event Collaborations: Hosting an event and think our products might be a good fit? We can explore pop-up shop opportunities, sponsorships, and more.
Affiliate Program: We also have an affiliate program where you can earn a commission for every sale referred from your platform. It's an excellent opportunity for those who love our products and want to share them with their audience.

How to Start the Process:

Initial Contact: Send us an email at service@bratikisaga.com with the subject line "Collaboration Inquiry". Include details about yourself, your platform, audience demographics, and how you envision our collaboration.
Review: Our team will review your inquiry and assess if it aligns with our brand's direction and values.
Follow-Up: Once we've had a chance to review, we'll reach out to discuss potential collaboration details, terms, and next steps.

We truly value the power of collaboration and believe that together, we can create something special. We look forward to potentially partnering with you and exploring the exciting opportunities ahead!

18. Do you offer wholesale or bulk pricing?

Yes, at Bratiki Saga, we understand the needs of businesses, event organizers, and individuals looking for larger quantities of our unique products. As such, we offer special pricing for bulk or wholesale orders.

How it Works:

Volume Discounts: Depending on the quantity and specific products you're interested in, we offer tiered discounts to provide you with the best value for your bulk order.
Custom Designs: For larger orders, there might also be the possibility of customizing designs to better suit your needs, making your purchase truly unique.
Dedicated Support: Our team will be with you every step of the way, ensuring that your bulk order is processed smoothly and meets your specifications.
Swift Fulfillment: Leveraging our global fulfillment centers, we ensure timely delivery of bulk orders, no matter where you're located.

Steps to Place a Bulk or Wholesale Order:

Reach Out: Email us at service@bratikisaga.com with the subject "Bulk/Wholesale Inquiry". Please provide details about the products you're interested in, the quantity you need, and any specific requirements or questions you might have.
Quotation: Once we receive your inquiry, our team will assess your requirements and provide a detailed quotation, including discounts, shipping costs, and estimated delivery times.
Finalization: Once everything is agreed upon, we'll guide you through the payment process and initiate the fulfillment of your order.
Delivery: Your order will be dispatched from the nearest fulfillment center to ensure timely delivery. Tracking details will be provided so you can monitor your shipment.

For any further questions or specific needs, don't hesitate to get in touch. We're committed to providing the best experience and value for our wholesale and bulk order customers.

19. How do I subscribe to Bratiki Saga's newsletter?

Staying updated with the latest from Bratiki Saga is easy! By subscribing to our newsletter, you'll receive exclusive updates, offers, and news about our latest collections and events.

Here's how to subscribe:

Visit Our Website: Navigate to the Bratiki Saga website.
Scroll Down: At the bottom of our homepage (or sometimes as a pop-up, depending on our current promotions), you'll find a section or a box labeled "Subscribe to our Newsletter" or "Stay Updated."
Enter Your Details: Simply input your email address in the provided space.
Hit Subscribe: Click on the 'Subscribe' button or equivalent. Some forms might also have a checkbox to confirm that you agree to receive marketing communications from us. Ensure you tick this if it's present.
Confirmation Email: After subscribing, check your email inbox (and spam/junk folder just in case) for a confirmation email from Bratiki Saga. Click on the link inside this email to confirm your subscription. This step ensures that your email address is valid and that you genuinely wish to receive our newsletters.
Stay Tuned: Once confirmed, you're all set! Sit back, relax, and wait for our updates to land in your inbox.

Remember, our newsletter is not just about promotions and sales; it's a window into our world of design, creativity, and the latest in pop culture. And if ever you feel the need to unsubscribe, each email comes with an easy opt-out link at the bottom. Your satisfaction and privacy are our utmost priority.

Thank you for wanting to be a part of our Bratiki Saga community! We look forward to sharing our journey with you.

20. Who do I contact for press or media inquiries?

For all press and media-related inquiries, we encourage journalists, bloggers, and other media professionals to connect with our dedicated media relations team. Bratiki Saga is eager to engage in collaborations, interviews, features, and any ventures that highlight our brand's passion and uniqueness.

Here's how you can reach out:

Email: The most direct way to communicate with our media relations team is via email. Forward your inquiry to media@bratikisaga.com. Ensure you provide pertinent details about your media outlet, the specific nature of your inquiry, and any associated deadlines.
Website Chat: For real-time assistance or quick questions, use the chat feature on our website. Our team is readily available to guide and provide the necessary information.
Social Media: We maintain a robust presence on several social media platforms. For less formal engagements or to get a glimpse into our daily activities and interactions, follow and connect with us there.

Your interest in Bratiki Saga is greatly appreciated. We prioritize all media inquiries and aim to respond within 48 hours. Your patience is valued, and we guarantee our utmost attention throughout our interactions.