At Bratiki Saga, we understand the excitement of waiting for a purchased item to arrive. We've streamlined our shipping process to ensure a quick, efficient, and seamless experience for our customers. Here's what you can expect:

  1. Global Reach:

    • Though based in France, we proudly ship to customers across the globe. With fulfillment centers located around the world, we ensure timely delivery to various destinations.
  2. Shipping Times:

    • Standard Shipping: Generally takes 5-10 business days for destinations within Europe and 7-15 business days for other international locations.
    • Express Shipping: Available for select destinations, ensuring delivery within 3-7 business days.
    • Please note: Shipping times may vary during peak seasons, holidays, and due to unforeseen global events.
  3. Shipping Costs:

    • Costs depend on the weight of the package, destination, and the chosen shipping method. Fees will be displayed during the checkout process.
    • We occasionally offer free shipping promotions. Stay updated by joining our mailing list!
  4. Tracking:

    • Once your order is shipped, you will receive a confirmation email with a tracking number. This allows you to monitor your package's journey and estimated arrival.
  5. Packaging:

    • Each product is securely packaged to ensure it reaches you in pristine condition.
    • We use eco-friendly packaging whenever possible, aligning with our commitment to sustainability.
  6. Customs and Duties:

    • Orders shipped outside of the European Union might be subject to customs duties and taxes upon arrival. These charges are determined by the customs office of the specific destination.
    • Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Bratiki Saga.
  7. Delivery Issues:

    • If you experience any problems with your delivery, such as a delayed shipment or a missing package, please contact our customer service team immediately. We're here to assist and ensure you receive your items.

Thank you for trusting Bratiki Saga with your purchase. We strive to provide an excellent shopping experience from selection to delivery. If you have any questions about our shipping process, don't hesitate to get in touch.